OK! First off, let me start by saying the weather here is icky pants. It is +10C today and will be -5C tomorrow, so I am very achy and very medicated. I’m a bit jumbled in my wording, but not inaccurate, if that makes sense. My husband warned me about the weather this morning and told me even his hips were aching. 😔
OK. So, the other day I had mentioned how I was disappointed with the treatment I had received from the customer service at my marijuana distributor. Just to be absolutely clear, I wasn’t so much upset with the delay in getting the paperwork done, because I happened to peek online, and it was finished on Sunday night. But by the time I remembered to check, I’d had my sleeping pill, and it was kicking in. The issue I was upset with was the seeming lack of care the person had when I was speaking with her. What became a problem is I didn’t receive an email letting me know my order was ready to go, because if it was there Sunday evening, it was likely there since sometime Saturday, and I would have been further up the queue, however… I didn’t get to order until Monday evening because I needed my husband’s help, since I have trouble remembering what I am supposed to buy. This really is probably moot since they are pretty fast, though.
Anyway 😄 the impressive part is that one of the customer service team at Cannimed reached out to me after seeing my complaint on my blog and asked me about my experience, and I explained how I understand how professionals sometimes need to detach when dealing with chronic pain patients, but when we get that every day it feels like we are being blown off. That not receiving my email was a problem, I counted on that. He then returned my email and said he would follow up with the rep in a non disciplinary way (good!) and find out what their perspective is, which I think is awesome.
The reason this may sound innocuous as a customer service experience that I’m complaining about is because it’s not the standard I’m used to from them. Last week my husband needed the receipts for my expenditure for 2016, he didn’t even know if we could get them. I was sick, so he called. Boom! Less than 10 minutes, I had the email and a follow up call.
What other company Googles themselves so they can provide customer service? I received this email at 10 pm. EST. Maybe 7 or 8 their time? I can’t remember if they are…oh wait 9? They are in Saskatchewan, they shouldn’t have been in the office, anyway. I’m impressed all to heck. They have been super, so this, what seems normal from Walmart, is an aberration from them.
I think, if I can get it by Friday? I should have enough. But my doctor is saying vape at will! I don’t know how this will work.
Yesterday’s nap ended up being all that happened, but it was gorgeous and I loved it. Naps are only for very lucky people who deserve them very much. 😄😄😄
My husband has arranged with work to start at 9:00 instead of 7:30 so he can walk our son to school. At least he is getting there. Prayers welcome.
Let’s see what today brings…
Have a gorgeous day, Zebras! 😘